Personal lines (auto, home, boat, personal items) policyholders can register to view and print policy documents, including auto ID cards. Directly billed policyholders can also view and print billing statements.
Directly billed policyholders can make a one-time premium payment online from your bank account or credit card using this feature.
Personal lines (auto, home, boat, personal items) policyholders can register to view and print policy documents, including auto ID cards. Directly billed policyholders can also view and print billing statements.
Directly billed policyholders can make a one-time premium payment online from your bank account or credit card using this feature.
You may pay by phone, 800-364-3400, or report claims at any time.
If you are a current home, auto or business policyholder seeking routine service, such as address or coverage changes or forms, please send us an email. If you are a life policyholder, please complete and return a Policy Service Form. We are also available to answer your calls and emails from 8 a.m. to 5 p.m., Eastern Time, weekdays and from 8 a.m. to noon on Saturdays.
| Department | Phone Number | |
|---|---|---|
| Claims | 877-242-2544 | |
| Automated Pay By Phone | 800-364-3400 | |
| Payment Support | 888-242-0888 | |
| Online Services Support | 888-242-0888 | |
| Personal Policy Services | 888-242-8811 | |
| Life Policy Services | 800-783-4479 | |
| Business Policy Services | 888-242-8811 |
| Department | Phone Number | |
|---|---|---|
| Media | 513-603-5323 | |
| Agency Technical Support | 866-513-1133 | |
| Human Resources | 513-870-2199 | |
| Investor Relations | 513-870-2768 | |
| Leasing | 513-870-2203 | |
| Privacy Information | 888-744-2170 | |
| Report Fraud | 844-928-0252 | |
| Shareholder Services | 866-638-6443 | |
| General Inquiries | 888-242-8811 |
Mailing Address: P.O. Box 145496, Cincinnati, OH 45250-5496
Street Address: 6200 S. Gilmore Road, Fairfield, OH 45014-5141
