Everything Insurance Should Be®

Cincinnati complements the service you receive from your independent agent. We help you support injured workers through their recovery and help your business save valuable time with organized processes to provide support at every step of the claim. We simplify the claims process, reviewing each claim and responding quickly and personally with honesty, integrity and compassion – coordinating recovery efforts with you, your injured employee and medical providers.

Exceptional Claims Service at Every step

Injured worker completing paperwork

Answering your call, day or night

To report a workers’ compensation claim, please call us toll-free, anytime, day or night, 877-242-2544. Our associates are dedicated to expediting the claims process for you. When reporting a claim, please have claim-related information ready, including:

Employer information 

  • policyholder name 
  • policy number 

Employee information

  • name, address, phone number 
  • Social Security number 
  • date of birth 
  • gender 
  • marital status 
  • number of dependents 
  • hire date 
  • current position
  • wage information 

Incident information

  • type of injury – such as burn or cut 
  • specific body part injured 
  • cause of accident 
  • names of witnesses 
  • address where injury occurred 
  • where the injured employee was treated
  • when the accident was reported to you and by whom

Cincinnati’s Claims Service Center

Cincinnati’s Claims Service Center simplifies the claims process for you, your injured employee and your independent agent. By hearing directly from you, we streamline the process to everyone’s benefit – valuable time is saved, paperwork reduced and multiple-point entry removed – for a quick response for you and your injured employee.

Some states allow employers or your insurance carrier to control medical treatment. If your state adheres to this policy, your local Cincinnati claims representative will help you direct your injured employees to an appropriate medical provider.

For disability payments made for New York workers' compensation claims, injured workers may use this Direct Deposit Authorization Form to begin, change or cancel your direct deposit.

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